Aviation ground handling requires continuous coordination, experienced personnel, and reliable workforce coverage. With operations running around the clock, creating fair and accurate employee schedules can quickly become a complex task.

JetSet Aviation needed to move away from manual scheduling and adopt a more automated approach. By implementing Workeen AI, the company can manage demanding scheduling constraints, balance employee assignments, and prepare its workforce schedules further in advance.

JetSet Aviation, also known as JetSet Services, provides aviation ground handling and aircraft support services, with a primary focus on Business and General Aviation in Greece.

When a private or business aircraft arrives at a Greek airport, JetSet coordinates the services required while the aircraft, its crew, and its passengers are on the ground.

Its services include aircraft ground handling and operational support, such as permits, flight plans, airport slots, NOTAMs, and weather reports. The company also coordinates fuel, catering, water, ground power units, and other essential airport services.

In addition, JetSet arranges transportation and accommodation for passengers and crew members. Its offering includes crew support, VIP and Meet & Assist services, airport concierge services, and aircraft charter through its network of partners.

Delivering these services requires close coordination and an appropriately staffed team. Since aviation activity is not limited to standard business hours, JetSet must be prepared to support aircraft, passengers, and crews throughout the day and night.

JetSet operates in a demanding 24/7 environment where workforce availability must remain aligned with operational requirements.

Before implementing Workeen AI, employee shift scheduling was handled manually. However, creating schedules for continuous operations involved several requirements that had to be considered at the same time.

The company wanted its schedules to be fair and accurate for all employees. Team members needed to receive the appropriate number of working days and days off, while every shift still had to maintain sufficient coverage.

JetSet also needed to consider the experience level of employees assigned to each shift. Experienced team members and junior employees had to be scheduled together to support effective collaboration and ensure that the necessary operational knowledge was available.

Combining 24/7 coverage, multiple days off, fair shift allocation, and the right balance of experience made manual scheduling increasingly complicated. Preparing the schedule required careful attention, while even a small change could affect several other assignments.

This process also limited how far ahead the company could plan. JetSet was generally able to prepare schedules one week at a time, making longer-term workforce planning more difficult.

JetSet implemented Workeen AI to replace its manual scheduling process with a more automated and structured approach.

The company’s scheduling requirements and constraints can be incorporated into the planning process. Workeen AI can then help generate schedules that reflect JetSet’s operational needs while considering how employees should be distributed across shifts.

This includes supporting continuous 24/7 coverage, accounting for required days off, and helping ensure that experienced and junior employees work together. Instead of checking each condition manually for every assignment, managers can manage these interconnected requirements through one centralized scheduling system.

Automation also makes it easier to work with a longer planning period. Managers can create and review schedules in advance while maintaining a clear overview of employee assignments and shift coverage.

When adjustments are needed, the schedule can be updated without rebuilding the entire plan manually. This provides JetSet with a more flexible way to respond to changes while continuing to account for its key scheduling requirements.

With Workeen AI, JetSet has moved from manual shift scheduling to a more automated workforce planning process.

One of the most important improvements is the company’s ability to plan further ahead. Instead of creating schedules for only one week, JetSet can now prepare an employee schedule for an entire month.

This longer planning horizon gives managers a clearer overview of upcoming workforce coverage. It also gives employees greater visibility into their future working days and planned time off.

Workeen AI helps JetSet manage its demanding scheduling conditions within a single process. The company can account for 24/7 operations, multiple days off, fair employee scheduling, and the need to combine experienced and junior team members across shifts.

As a result, JetSet can approach workforce scheduling with greater structure, accuracy, and consistency while reducing its dependence on a complex manual process.

Reliable workforce planning is essential in aviation ground handling, where services must be coordinated at any hour and each shift needs the appropriate combination of personnel.

JetSet Aviation demonstrates how automated scheduling can support a complex 24/7 operation. By using Workeen AI, the company can incorporate its key workforce requirements into the scheduling process and create monthly plans that balance operational coverage with fair employee assignments.

This structured approach helps JetSet organize its teams more effectively and remain prepared to support aircraft, passengers, and crews across its operations in Greece.